Refund Policy

Last Updated: June 19, 2025

At Queen City Notary & Verification Services, we take pride in providing accurate, professional, and timely services. Because many of our services involve preparation, travel, and documentation handling, we have the following refund policy in place:

General Policy

All sales are considered final once a service has been completed. Refunds are not issued for services that have been rendered, including but not limited to notarizations, fingerprinting, I-9 verifications, drug screenings, or specimen collection.

Prepaid Appointments & Deposits

Cancellations with at least 24 hours’ notice: Eligible for a full refund or reschedule at no cost.
Cancellations with less than 24 hours’ notice or no-shows: Subject to a non-refundable service fee to cover lost time and availability.
Mileage fees, when approved and invoiced separately, are non-refundable once travel has occurred.

Rescheduling Policy

Clients may request to reschedule appointments at least 24 hours in advance at no additional cost. Short-notice rescheduling may incur a service charge or require rebooking based on availability.

Errors or Disputes

If you believe an error occurred in your billing or service, please contact us within 3 business days of your appointment. We will review your concern and, if appropriate, issue a partial or full refund or offer a complimentary re-service.

Non-Refundable Circumstances

Refunds will not be granted in the following cases:

Failure to provide proper identification or documentation
Refusal to sign or complete required forms
Unsigned or incomplete documents presented at the appointment
Client tardiness that prevents timely service

Contact Us

For questions about our refund policy or to request a cancellation, please contact:

Queen City Notary & Verification Services
📞 704-810-1995
📧 info@queencitynotaryverificationservices.com